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The City's 311 Number


What is 3-1-1?

3-1-1 is an easy to remember, Citywide toll free number that provides immediate access to information and more than 1,500 City non-emergency services. Calls are answered 24 hours a day, 365 days a year by 3-1-1 agents who are trained to provide information or refer calls for service to the correct City agency – the first time. In order to provide world class customer service, 3-1-1 is available:

  • In English
  • In Spanish
  • To the hearing or speech impaired
  • In more than 150 other languages through the use of language translation services.


3-1-1 agents process customer inquiries using the Citywide Services Directory (CSD) which provides accurate information for service requests suchas:

  • City services: garbage collection, bulky item pick-up, non-emergency police and fire, business permits, street maintenance, pothole repairs, etc.
  • City of Los Angeles office locations
  • City phone numbers
  • Public meeting schedules e.g. Council, committees, Neighborhood Councils etc.
  • Citywide events
  • General information for the City of Los Angeles


How Do I Access 3-1-1 Services?

From within the City Limits: Dial 3-1-1 from any wired telephone line or by Cingular wireless to connect with the 3-1-1 call center.

Calls from the greater Los Angeles area: Toll free, (866) 4-LA-CITY

Calls from outside the greater Los Angeles area: (213) 978-3231

The CSD is available to the public via the Internet at www.lacity.org and is searchable by easy to use keywords.